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Managing Customer Relationships: A Strategic Framework [Repost]

Posted By: hill0
Date: 2 Mar 2017 14:23:59
Managing Customer Relationships: A Strategic Framework [Repost]

Managing Customer Relationships: A Strategic Framework by Don Peppers
English | 8 Feb. 2011 | ISBN: 0470423471 | 528 Pages | PDF | 3.32 MB

In today′s competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a company′s profitability and long–term success. Fully revised and updated, Managing Customer Relationships, Second Edition contains principles that serve business managers as a useful underpinning for understanding how to build and manage customer relationships. Written by Don Peppers and Martha Rogers, two of the foremost thought leaders in CRM, the new edition contains updated examples, case studies, and references with contributing works from various industry leaders.
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