Microsoft Dynamics CRM 2011 Step by Step (repost)
Microsoft Dynamics CRM 2011 Step by Step
Microsoft Press; 1 edition | February 11, 2011 | ISBN-10: 0735648905 | 448 pages | PDF | 22.9 Mb
Microsoft Press; 1 edition | February 11, 2011 | ISBN-10: 0735648905 | 448 pages | PDF | 22.9 Mb
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.