Consumer Voice and Choice in Long-Term Care (repost)
Suzanne Kunkel, Valerie Wellin "Consumer Voice and Choice in Long-Term Care"
Springer Publishing Company | 2006-06-14 | ISBN: 0826102107 | 288 pages | PDF | 1 MB
Springer Publishing Company | 2006-06-14 | ISBN: 0826102107 | 288 pages | PDF | 1 MB
IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS
Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: