Service Quality (SQ)
Service Quality (SQ): Perspectives, Management and Improvement Strategies
Nova | English | 2017 | ISBN-10: 153610762X | 111 pages | PDF | 2.65 MB
Nova | English | 2017 | ISBN-10: 153610762X | 111 pages | PDF | 2.65 MB
by Arthur Collins (Editor)
Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environment. Service excellence has therefore become non-negotiable and service providers have no option other than to ensure that their service offering, which is translated in terms of various elements of customer service, is excellent and exceptionally creative to encourage customers' return intentions. This book discusses different perspectives of service quality as well as management and ways to improve SQ
Series:
Business Issues, Competition and Entrepreneurship