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Voice of the Customer: Capture and Analysis [Repost]

Posted By: Free butterfly
Date: 16 Jul 2016 12:36:22
Voice of the Customer: Capture and Analysis [Repost]

Voice of the Customer: Capture and Analysis by Kai Yang
English | 1 Dec. 2007 | ISBN: 0071465448 | 430 Pages | PDF | 1 MB

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.


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