Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation Within SMEs
Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation Within SMEs By Stefano Biazzo, Patrizia Garengo (auth.)
2012 | 133 Pages | ISBN: 3642247601 | PDF | 6 MB
2012 | 133 Pages | ISBN: 3642247601 | PDF | 6 MB
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.