Managing Uncertainty in Crisis: Exploring the Impact of Institutionalization on Organizational Sensemaking

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Managing Uncertainty in Crisis: Exploring the Impact of Institutionalization on Organizational Sensemaking

Managing Uncertainty in Crisis: Exploring the Impact of Institutionalization on Organizational Sensemaking (Research Series on the Chinese Dream and China S Development) by Xiaoli Lu
English | 7 Dec. 2017 | ISBN: 9811039895 | 239 Pages | PDF | 3.25 MB

This book studies the variety of organizational strategies selected to cope with critical uncertainties during crises. This research formulates and applies an institutional sense-making model to explain the selection of strategies for coping with uncertainties during crises to answer the question why some organizations select a rule-based strategy to cope with uncertainties, whereas others pursue a more ad hoc-based strategy. It finds that the level of institutionalization does not affect strategy selection in the initial phase of responding to crises; that three rigidity effects can be identified in the selection of sense-making strategies once organizations have faced the failure of their selected strategies; that discontinuities in the feedback loop of sense-making do not necessarily move organizations to switch their sense-making strategies, but interact with institutionalization to contribute to switching sense-making strategies.