Avaya Self-Service Developer Fundamentals

Learn how to develop IVR Self-Service Applications for the Enterprise

What you'll learn
Avaya Self Service and Artificial Intelligence
Avaya Speech Applications and Artificial Intelligence
Prepare for the Avaya Solutions Architect - Exam
Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence
Become Intimately Familiar With The Avaya Experience Portal
Become A Telecom Expert
Requirements
You will need to set up an Avaya Customer Account (Avaya Support Portal)
You can download the Avaya Orchestration Designer (ISO) file from a google drive. (Send us an email).
Your own Avaya Orchestration Designer Toolset and PC Headset (optional, but recommended)
A Windows, Linux or Mac PC/Laptop
Includes Eclipse Framework for Java Developers
Description
IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.The Avaya Experience Portal IVR and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new servicesThis Developer Training on Experience Portal includes:Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Self Service and Speech Recognition

Lecture 2 Self Service and Speech Recognition

Section 3: Self Service and Artificial Intelligence

Lecture 3 Self Service and Artificial Intelligence

Section 4: Avaya Self Service Concepts

Lecture 4 Avaya Self Service Concepts

Section 5: Avaya Software and Applications

Lecture 5 Avaya Software and Applications

Section 6: Avaya Software and Ava Cloud Services

Lecture 6 Avaya Software and Ava Cloud Services

Section 7: Avaya Speech Recognition for Users

Lecture 7 Avaya Speech Recognition for Users

Section 8: Avaya Self Service Products (Interactive Response)

Lecture 8 Avaya Self Service Products (Interactive Response)

Section 9: Avaya Ecosystem and Integrations

Lecture 9 Avaya Ecosystem and Integrations

Section 10: Avaya Self Service Ecosystem and Pillars

Lecture 10 Avaya Self Service Ecosystem and Pillars

Section 11: Self Service Return of Investment Formula

Lecture 11 Self Service Return of Investment Formula

Section 12: Self Service Business Analytics

Lecture 12 Self Service Business Analytics

Section 13: Avaya Self Service with Experience Portal

Lecture 13 Avaya Self Service with Experience Portal

Section 14: Avaya Experience Portal Features and Multi-Channel

Lecture 14 Avaya Experience Portal Features and Multi-Channel

Section 15: Avaya Experience Portal Architecture

Lecture 15 Avaya Experience Portal Architecture

Section 16: Avaya Experience Portal Features and Trends

Lecture 16 Avaya Experience Portal Features and Trends

Section 17: Avaya Self Service on VMware and Amazon Web Services

Lecture 17 Avaya Self Service on VMware and Amazon Web Services

Section 18: Avaya Experience Portal Media Processing Platform

Lecture 18 Avaya Experience Portal Media Processing Platform

Section 19: Avaya Orchestration Designer Implementation

Lecture 19 Avaya Orchestration Designer Implementation

Section 20: Avaya Orchestration Designer your First Self Service Application

Lecture 20 Avaya Orchestration Designer your First Self Service Application

Anybody that wants to learn Telecom / Self Service and Artificial Intelligence