Basic Telephone Training
Thomson Learning | 1 Jan 1992 | ISBN: 0906717426 | 90 pages | PDF + MP3 | 5 MB + 72MB
An elementary course for anyone who needs to improve their telephone skills, particularly for the workplace. Each unit develops the language and skills needed to use the phone confidently and take messages efficiently. Areas covered include basic vocabulary, numbers, dates and spelling on the phone, key phrases and recorded messages.
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