INE Cisco CCNA Voice Course

Introduction, Agenda, and Welcome Message
What are Cisco's Unified Communication Certifications, and Where Do I Go From Here?
Fundamentals of Telephony
Quality of Service Primer
Unified Communications System Overview
Network Infrastructure Basics and Phone Registration
Network Infrastructure Overview
Network Infrastructure VLAN, NTP, DHCP
Network Infrastructure DHCP, TFTP
Cisco Unified Communications Manager Administration (CUCMA) Overview
CUCMA Serviceability Service Activation, DNS vs IP Addressing, System Shutdown
CUCMA Service Control, Bulk Administration Tool (BAT)
CUCMA BAT Report, SSH, TFTP Files, Database Replication
CUCMA Traces, RISdb, Performance Monitor (PerfMon), Real-Time Monitoring Tool (RTMT)
CUCMA BAT and TAPS
CUCMA Call Detail Records (CDR) and Call Management Records (CMR)
Cisco Unified Operating System (CUOS), Dialed Number Analyzer (DNA), Disaster Recover System (DRS)
CUOS Unified Reporting, Real-Time Monitoring Tool (RTMT)
CUCM Servers, Server Groups, Date/Time Groups, Regions, Locations Call Admission Control (CAC), Survivable Remote Site Telephony (SRST)
CUCM Device Pools, System Parameters, Enterprise Parameters, Templates
CUCM Phone Button Templates, Softkey Templates, SIP Phones, SCCP Phones
CUCM Button/Softkey Template and SCCP/SIP Phone Testing
CUCM SIP Phone Troubleshooting and Registration
CUCM Users, Groups, Lightweight Directory Access Protocol (LDAP) Overview
CUCM User Credentials, User Policies, LDAP Synchronization of Users
CUCM LDAP Synchronization cont'd, User Roles, Multi-Level Access (MLA)
CUCM User Roles with LDAP, Contact Center Users,
Presence Users, Messaging Users
CUCM LDAP Custom Filters
CUCM Phone and Calling Features Overview
CUCM SCCP and SIP Phone Display
CUCM SCCP and SIP Phone Firmware
CUCM SCCP and SIP Phone Logging
CUCM SCCP and SIP Ring Setting
CUCM SCCP and SIP Phone Forwarding
CUCM SIP and SCCP Advanced Call Forwarding
CUCM SIP and SCCP Phone Auto-Answer
CUCM SIP and SCCP Phone CallBack (Camp-On)
CUCM SIP and SCCP Phone Intercom
CUCM SIP and SCCP Call Hold
CUCM SIP and SCCP Phone Call Park
CUCM SIP and SCCP Phone Call Pickup
CUCM Shared Line, Barge and cBarge Configuration
CUCM Shared Line, Barge and cBarge Testing
CUCM Media Resources Overview
CUCM Media Resources Overview cont'd
CUCM and IOS Gateways and Trunks Overview
CUCM Dial Plan Fundamental Concepts
CUCM Dial Plan Fundamental Concepts cont'd
CUCM Dial Plan - Class of Service (CoS) Calling Search Spaces and Partitions
CUCM Dial Plan - Gateways, Route Groups, Device Pools
CUCM Dial Plan - Route Lists, Standard Local Route Groups
CUCM Dial Plan - Route Patterns, Translation Patterns
CUCM Dial Plan - Calling Party Transformations and Called Party Transformations, IOS Dial Peers
CUCM Dial Plan - Private Line Automatic Ringdown (PLAR)
CUCM Dial Plan - Testing
CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Overview
CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Testing
Troubleshooting Endpoint Issues
Cisco Unified Border Element (CUBE) Overview
CUCM Mobility Overview
CUCM Mobile Connect Setup
CUCM Mobile Connect Ring Schedule
CUCM Mobile Connect Access Lists and Exclusivity
CUCM Mobile Voice Access Inbound Call Recognition
CUCM Mobile Voice Access Direct Inward System Access
CUCM Mobile Connect Mid-Call Features
CUCM Mobile Connect Mid-Call Features cont'd
CUCM Device and Extension Mobility Overview
CUCM Device Mobility - Between Sites but Within a Country
CUCM Device Mobility - Between Sites and Between Countries
CUCM Extension Mobility Setup
CUCME Overview,
CUCME Dial Peers, Show & Debug Commands
CUCME DHCP
CUCME Clock and Network Time
CUCME TFTP Server
CUCME SIP Server Setup
CUCME SIP Phones Setup
CUCME SCCP Server Setup
CUCME SCCP Phones Setup
CUCME Directory Services
CUCME Server Redundancy for SCCP Phones
CUCME Endpoint Registration With External SIP Proxy Server
CUCME Templates
CUCME Phone Customization
CUCME Web UI
CUCME Digit Manipulation and Class of Restriction (CoR)
CUCME PSTN Dialing
CUCME Voice Translation Rules
CUCME Load Balancing VoIP Calls
CUCME Class of Restriction (CoR)
CUCME Speed Dials
CUCME Calling Features Overview
CUCME Shared Lines with SIP Phones
CUCME Shared Lines and Feature Ring with SCCP Phones
CUCME Shared Lines with Barge & Privacy with SCCP Phones
CUCME Intercom with SIP and SCCP Phones
CUCME Night Service with SCCP Phones
CUCME Call Park with SIP and SCCP Phones
CUCME Call Blocking with SIP and SCCP Phones
CUCME CallerID Blocking with SIP and SCCP Phones
CUCME Call Transfer and Call Forwarding for SIP and SCCP
CUCME as Survivable Remote Site Telephony
CUCME as Survivable Remote Site Telephony cont'd
CUCME as Survivable Remote Site Telephony cont'd
CUCME 4-Digit Reachability
CUCME Call Pickup Groups
CUCME Basic Automatic Call Distribution (B-ACD)
CUCME Basic Automatic Call Distribution (B-ACD) cont'd
CUCME Unified (Traditional) SRST
Messaging - Cisco Unity Connection (CUC) Overview
Messaging - Unity Connection Setup, Integration, Message Waiting Indicators (MWI), Users, System Call Handlers
Messaging - Unity Connection System Call Handlers, Directory Handlers, Routing Rules, Conversations, Audio Text Auto-Attendant Menus
Messaging - Cisco Unity Express (CUE) Overview
Messaging - Unity Express Setup, Integration, Message Waiting Indicators (MWI), Users, Groups
Messaging - Unity Express Administration via Web UI, Users, General Delivery Mailbox, Schedules, IVR Apps, Conversations, License Activation
Messaging - Voice Profile for Internet Mail (VPIM) Networking between Unity Connection and Unity Express
Presence Overview
Presence - Native
CUCM Subscribe CSS and BLF Speed Dials
Presence - Native
CUCM
Presence Groups and Call History Lists
Presence - Native
CUCM
Presence Groups and Call History Lists cont'd
Presence - CUPS &
CUCM Integration and CUPC Provisioning and Testing
Presence - CUPS &
CUCM Integration and CUPC Provisioning and Testing cont'd
Presence - CUPS &
CUCM with IP Phone Messenger (IPPM)
Presence 8 Updates