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"The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes" by Beau Keyte, Drew Locher

Posted By: exLib
"The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes"  by Beau Keyte, Drew Locher

"The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes" by Beau Keyte, Drew Locher
Productivity Press | 2004 | ISBN: 1563273012 9781563273018 | 103/156 pages | pdf/epub | 5/3 MB

This book offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The book is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.

Contents
Foreword
Introduction
Chapter 1: Applying Value Stream Mapping to Information Management
Applying Value Stream Mapping to Non-production Areas
Purpose of the Case Study
Chapter 2: Getting Started: Mapping Office Value Streams
Understanding Value Stream Mapping Basics
Scoping the Selected Value Stream and Choosing the Mapping Team
Chapter 3: Identifying Office Wastes
Determining Value from Waste in Administrative Activities
Chapter 4: ABC Design's Lean Transformation in the Production Area
Chapter 5: Assessing the Office Current State
Step 1: Document Customer Information and Need
Step 2: Identify Main Processes (In Order)
Step 3: Select Process Metrics
Step 4: Perform Value Stream Walk Through
Step 5: Establish How Each Process Prioritizes Work
Step 6: Calculate System Summary Metrics
Chapter 6: Designing the Current State Map for ABC Design
Step 1: Documenting Customer Information and Need
Step 2: Identifying Main Processes (In Order)
Steps 3 and 4: Selecting Process Metrics and Filling In the Data Boxes
Step 5: Establishing How Each Process Prioritizes Work
Step 6: Calculating System Summary Metrics
Reflecting on the Current State Map
Chapter 7: Thinking Lean at the Functional Level
Sales, Marketing, and Operations
Order Processing
New Product Design
Inventory Control
Purchasing and Inventory Management
Scheduling and Production Control
Quality Management
Cost Accounting
General Accounting
Human Resources
Chapter 8: Designing a Future State
Question 1: What Does the Customer Really Need?
Question 2: How Often Will Performance Be Checked?
Question 3: Which Steps Create Value and Which Generate Waste?
Question 4: How Can Work Flow with Fewer Interruptions?
Question 5: How Will Work Be Controlled Between Interruptions?
Question 6: How Will the Workload And/Or Activities be Balanced?
Question 7: What Process Improvements Will Be Necessary to Achieve the Future State?
Chapter 9: Designing ABC's Future State
Assessing Customer Requirements
Determining Management Time Frame
Removing Wastes
Flowing Work
Pulling Work
Leveling Work
Achieving ABC's Future State
Summing Up-Results of ABC's First Future State
Chapter 10: Achieving the Future State
Tie the Value Stream Design to the Company's Business Objectives
Break the Work Plan into Loops
Prioritize Loop Implementation
Create a Work Plan and Cross-Functional Implementation Teams
Enabling Value Stream Management
Appendix 1
About the Authors
with TOC BookMarkLinks