Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (repost)
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
Pearson Education; 1st edition | June 15, 2002 | ISBN-10: 0130353310 | 304 pages | PDF | 3 Mb
Pearson Education; 1st edition | June 15, 2002 | ISBN-10: 0130353310 | 304 pages | PDF | 3 Mb
A detailed, start to finish plan for building a customer-centric culture-and systems that let good people deliver outstanding service. Author shows how to inculcate customer-focused cultures with the vision, values, goals, relevance, feedback, and actions needed to succeed.