Effective Difficult Conversations: A Step-By-Step Guide
Effective Difficult Conversations: A Step-By-Step Guide by Catherine Soehner, Ann Darling
English | November 25th, 2016 | ISBN: 0838914950 | 129 pages | PDF | 7.16 MB
English | November 25th, 2016 | ISBN: 0838914950 | 129 pages | PDF | 7.16 MB
In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.
Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand.
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