Effective It Manager: Strategies For Success

Accelerate your journey to becoming a confident, well-rounded and highly sought-after manager in the IT field.

What you'll learn

Prepare for the Role of IT manager

Deliver on IT Projects

Effectively Run the IT Operations

Get the Best from Vendors and Partners

Lead a High-performance Team

Protect Data as a Business Priority

Be on Top of Cybersecurity

Develop Business Continuity and Resilience

Manage and Assess IT risks

Manage an IT Budget

Explore the Benefits of Cloud Computing

Requirements

At least 5 years work experience in the IT industry

Description

Welcome to the course!  This is one of the few courses on UDEMY that focuses on developing the skills needed to be an effective and successful IT manager.  The reality is that every senior role in the IT industry, including technical roles, requires some degree of IT management skill.You will most benefit from this course if you are preparing for, or already in, a management role in or related to the IT industry.  For example, you might be a project manager, managing a unit within an IT department, or a team leader.  Not surprisingly, the best IT managers have a broad base of both hard (technical) and soft (people, collaboration) skills.  Though technology is always evolving, the core problem-solving skills and challenges remain fairly consistent, which is to get the best out of technology and people.In this course, you will delve into the following key topics:Preparing for the role of IT manager.Deliver on IT projects.Effectively run the IT operations.Get the best from vendors and partners.Lead a high-performance team.Protect data as a business priority.Be on top of cybersecurity.Assess and manage IT risk.Develop business continuity and resilience.Manage an IT budget.Explore the benefits of cloud computing.This is not a long-winded course. You will learn from short, concise and to-the-point videos.  Though you may not need all of the above skills right now, they may become important in the future as you take on a new portfolio or move to a different or more senior role.    Ultimately, we hope that the 4 hours or so need to complete the course will be well-worth the time and effort.

Overview

Section 1: Prepare for the Role of IT Manager

Lecture 1 Understand your specific role as an IT manager

Lecture 2 Identify your work priorities

Lecture 3 Align your priorities with the company's priorities

Lecture 4 Four dimensions of IT success

Lecture 5 Develop a problem-solving mindset

Lecture 6 Profile of an effective IT manager

Section 2: Deliver on IT Projects

Lecture 7 Getting comfortable with project-based work

Lecture 8 Every project should start with a project proposal

Lecture 9 A project should be worthwhile and feasible

Lecture 10 Reject or renegotiate infeasible projects

Lecture 11 Understand the scope and requirements of a project

Lecture 12 Should we use a sequential or agile approach?

Lecture 13 Main causes of IT project failure

Lecture 14 Increase the likelihood of project success

Section 3: Effectively run the IT operations

Lecture 15 IT operations is the lifeblood of the organisation

Lecture 16 Identify metrics for Quality of Service (QoS)

Lecture 17 Develop structured processes for IT services

Lecture 18 Adopt best practice for IT operations

Section 4: Get the best from Vendors and Partners

Lecture 19 Reasons for using external vendors

Lecture 20 The vendor management lifecycle

Lecture 21 Carry out due diligence

Lecture 22 Evaluate vendors using clear criteria

Lecture 23 Establish win-win contracts

Lecture 24 Monitor performance, build relationships

Lecture 25 Avoid vendor lock-in

Section 5: Lead a high-performance team

Lecture 26 Why do teams underperform?

Lecture 27 Example of good teamwork

Lecture 28 Set a clear direction for the team

Lecture 29 Organise the team

Lecture 30 Monitor and track progress

Lecture 31 Use situational leadership to manage individuals

Section 6: Protect Data as a Business Priority

Lecture 32 Equifax data breach

Lecture 33 Data protection is a business priority

Lecture 34 Ensure compliance with the EU's GDPR

Lecture 35 Abide by the 7 principles of GDPR

Lecture 36 Implement best practices for data security

Lecture 37 Review data protection and privacy policies

Section 7: Be on Top of Cybersecurity

Lecture 38 Cybersecurity incidents happen daily! Ransomware and DDOS

Lecture 39 EY's top 10 cyberthreats

Lecture 40 Cybersecurity is a people issue, not just a tech issue

Lecture 41 50% of threats come from a company's own employees!

Lecture 42 Apply the NIST framework

Lecture 43 Identify best industry practice

Lecture 44 Implement best practices for cybersecurity

Section 8: Assess and Manage IT risk

Lecture 45 Need for IT risk management - recurring issues at DBS bank

Lecture 46 Why IT risk management?

Lecture 47 Examine the threat landscape

Lecture 48 Conduct a risk assessment

Lecture 49 Apply risk controls

Lecture 50 Examine industry compliance and regulations

Lecture 51 Advice and pitfalls on managing IT risk

Section 9: Develop Business Continuity and Resilience

Lecture 52 Importance of business continuity

Lecture 53 Impact of IT disruptions is wide-ranging

Lecture 54 Business resilience

Lecture 55 Understand applicable regulations

Lecture 56 Adopt a framework such as ISO 22301

Lecture 57 Establish Recovery Time Objectives (RTO)

Lecture 58 Business continuity management strategies

Section 10: Manage an IT Budget

Lecture 59 Identify elements of the IT budget

Lecture 60 Fixed, variable, one-time and project-based costs

Lecture 61 Understand Total Cost of Ownership (TCO)

Lecture 62 Key questions in budgeting

Lecture 63 6 strategies for maximising IT budgets

Lecture 64 Every project needs a business case

Aspiring IT managers who wish to prepare themselves for a management role.,Those new to the IT manager role, seeking practical knowledge, tips and advice.,Those already in an IT manager role, looking to further develop their skills.,Those in technical role, who may consider a management role in the future.