Hotel Management Strategic Operations

Ultimate hotel operations, Hotel inventory management, How to master hotel room selling, Hotel lead generation tips etc.

What you'll learn

Key operational areas of hotel management

Ultimate hotel operations

How to improve a hotels operational efficiency

Hotel inventory management

Effective hotel lead generation tips to increase room bookings

How to master hotel room selling

Proactive ways to combat hotel credit card fraud

Benefits of customer relationship management in the hospitality industry

Requirements

No special requirement

Desire to understand hotel operations

Seeking knowledge in the hospitality industry

Description

There is strong competition in the hotel industry. Modern hotel operations covers day to day hotel operations such as housekeeping, maintenance, catering, and front desk duties to booking and employee management, to ensure that every stages of the customer experience is properly taken care of from booking to check-in and check-out. The ultimate goal is to satisfy the customer for repeat business. In management building good relationship with hotel staff is very important. Communication from the bottom up is essential in any business. When your employees are well taken care of by management they perform better and treat customers very well too. Dealing with strong and credible suppliers is key in the hotel industry because it helps to avoid unnecessary shortage that can harm the reputation of the business.All the best hotels l know are very careful about their financial management because poor handling of finances mostly are some of the causes of bad hotel management. Hotel owners should employ a competent persons to handle the company finances. Currently technology has change the shape of the hotel business, its always advisable for hotel management to use the current technologies that give best performance and delivery of service to clients.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Introduction to hotel operations

Lecture 3 What are hotel operations

Lecture 4 Five signs that you need to improve hotel operations

Lecture 5 Teams in the hospitality industry and their functions

Lecture 6 Tools that can help boost hotel performance by integrating

Lecture 7 Ways to optimize and streamline hotel operations

Lecture 8 Key operational areas of hotel

Lecture 9 Personal qualities for hospitality

Lecture 10 Keeping your hospitality staff positive

Lecture 11 Staff scheduling

Lecture 12 Tips for over running your competition

Section 2: Ultimate Hotel Operations

Lecture 13 Operation management across hotel types

Lecture 14 Operation management across department and teams

Lecture 15 Common hotel operations management challenges

Lecture 16 Core element of hotel operation management

Lecture 17 Importance of a hotel general manager

Lecture 18 Hotel front of house operations

Lecture 19 Hotel back of house operations

Lecture 20 How to hire the right people for your hotel

Lecture 21 What is a hotel standard operating procedures (sop)

Section 3: Effective Hotel Lead Generation Tips To Increase Room Booking

Lecture 22 Importance of lead generation for hotel industry

Lecture 23 Challenge faced by hotels to generate leads

Lecture 24 Effective ways to generate leads for hotels

Section 4: How To Improve A Hotels Operational Efficiency

Lecture 25 Communication is key

Lecture 26 Strengthen your team's skills

Lecture 27 Select the best hotel operations management software

Lecture 28 Take preventive measure

Lecture 29 Take guest's feedback

Lecture 30 Ensure smooth hotel operations

Lecture 31 Improve your hotel's operational efficiency

Section 5: How To Master Hotel Room Selling

Lecture 32 What is room selling

Lecture 33 What is up-selling

Lecture 34 How to add value to room selling

Lecture 35 Room selling techniques for hospitality business

Lecture 36 Front- desk up selling during check-ins

Lecture 37 Improve and enhance bookings processes

Lecture 38 Implement post-slay loyalty programs

Lecture 39 Obstacles to avoid when up selling

Section 6: Proactive Ways To Combat Hotel Card Fraud

Lecture 40 What is credit card fraud

Lecture 41 Common types of hotel credit card fraud

Lecture 42 Ways to prevent fraud at your property

Lecture 43 How a hotel payment solution helps with fraud prevention

Lecture 44 Put the safeguards into place

Section 7: Hotel Inventory management

Lecture 45 What is hotel inventory management

Lecture 46 Benefits of hotel inventory mat

Lecture 47 Steps in hotel inventory mat

Lecture 48 Techniques in hotel inventory mat

Lecture 49 Challenges in hotel inventory mat

Lecture 50 Hotel inventory mat software

Section 8: Benefit Of CRM In The Hospitality Industry

Lecture 51 Common challenges in the hospitality industry

Lecture 52 What is a hospitality CRM

Lecture 53 How to implement a hospitality CRM

Section 9: Evaluating Hotel Performance: 6 key factors

Lecture 54 Finance

Lecture 55 Sales performance

Lecture 56 Asset management

Lecture 57 Service excellence

Lecture 58 Innovation

Lecture 59 Health and safety

Section 10: Conclusion

Lecture 60 Hotel operations questions

Hoteliers,Employees,Managers,Directors,Hotel consultants,Tourism agencies,Hotel associations,Customers,Business travelers,General public