Sap Sd Consultant Support Actions And Sample Incidents

sap ecc and s4 hana real time support learning with sample incidents Part1

What you'll learn

Introduction

Useful for work and interviews Support project real time incidents part1

Useful for work and interviews Support project real time incidents part2

Useful for work and interviews Support project real time incidents part3

Useful for work and interviews Support project real time incidents part4

must knew support ticketing tool statuses in real time for all modules

must knew support ticketing tool difference between parent and child scenarios

Types of service level agreement and what sla?

Real TIME interview question support responsibilities in sap or s4 hana all

Real time must learn support daily incident summary report and depth learning

18 sample incident tickets with integrations

Conclusion

Requirements

SAP basics

Description

A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.it is divided into two parts.Part 1 will be covered in this course.IntroductionUseful for work and interviews Support project real time  incidents part1Useful for work and interviews Support project real time  incidents part2Useful for work and interviews Support project real time  incidents part3Useful for work and interviews Support project real time  incidents part4must knew support ticketing tool statuses in real time  for all modulesmust knew support ticketing tool difference between parent and child scenariosTypes of service level agreement and what sla?Real TIME interview question  support responsibilities in sap or s4 hana allReal time must learn support daily incident summary report and depth learningThe following priorities are available:Business Impact for Incident PrioritiesPriorityBusiness ImpactVery HighCritical business processes are affected and crucial tasks cannot be carried out. The incident requires immediate attention because it could result in business downtime for the organization. Security-related incidents must always be assigned this priority.HighKey business processes are affected and important tasks cannot be carried out. The incident requires prompt attention because it could delay business processes.MediumBusiness processes are affected, but the incident has only a minor impact on business productivity.LowThe issue has little or no effect on business processes.Incident statuses:The status of an incident changes depending on the actions performed on it by the requester, you as the processor, and your provider if you forward the incident to him or her. The statuses visible to you differ slightly from those visible to the requester. The following statuses are visible to you as the processor of the incident:Incident Status DescriptionsStatusDescriptionNewThe incident has recently been reported and has not yet been taken over for processing.In ProcessThe incident is being processed.In Process – Provider ActionThe processor has forwarded the incident to the provider, from whom action is now required.In Process – Requester ActionAction is required on the part of the requester of the incident.In Process – Solution ProposedA solution has been proposed to the requester, from whom action is now required.In Process – ReopenedThe requester has rejected a proposed solution and the incident requires further action on the part of the processor.Completed – Solution AcceptedThe requester has accepted a proposed solution and the incident is resolved from his or her point of view.Completed – Solution RejectedThe requester has rejected a proposed solution, but has canceled the incident because it is no longer valid or has been solved by other means, or the processor has completed the incident on behalf of the requester after the requester rejected the proposed solution.CompletedThe requester has canceled the incident, the processor has completed the incident on behalf of the requester, or no changes have been made to the incident for 14 days and it has been completed automatically.ClosedThe processor has closed the incident after the requester canceled it or after the incident was completed automatically because no changes were made to it for 14 days.Closed – Solution AcceptedThe processor has closed the incident after the requester accepted a proposed solution.For information about the statuses visible to the requester, see Track Your Incidents in the Tasks section of the documentation on Working with Incidents.18 real time incidents learning for Part 1A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.try many more for learning, welcome to happy learning.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Useful for work and interviews Support project real time incidents part1

Lecture 3 Useful for work and interviews Support project real time incidents part2

Lecture 4 Useful for work and interviews Support project real time incident part3

Lecture 5 Useful for work and interviews Support project real time incident part4

Lecture 6 must knew support ticketing tool statuses in real time for all modules

Lecture 7 must knew support ticketing tool difference between parent and child scenarios

Lecture 8 Types of service level agreement and what sla?

Section 2: Support consultant roles and responsibilities

Lecture 9 Real TIME interview question support responsibilities in sap or s4 hana all

Section 3: Real time must learn support daily incident summary report and depth learning

Lecture 10 Real time must learn support daily incident summary report and depth learning

Section 4: Sample SD tickets with MM and FI integrations

Lecture 11 Ticket 1

Lecture 12 Ticket 2

Lecture 13 Ticket 3

Lecture 14 Ticket 4

Lecture 15 Ticket 5

Lecture 16 Ticket 6

Lecture 17 Ticket 7

Lecture 18 Ticket 8

Lecture 19 Ticket 9

Lecture 20 Ticket 10

Lecture 21 Ticket 11

Lecture 22 Ticket 12

Lecture 23 Ticket 13

Lecture 24 Ticket 14

Lecture 25 Ticket 15

Lecture 26 Ticket 16

Lecture 27 Ticket 17

Lecture 28 Ticket 18

Lecture 29 Conclusion

any sap consultant,sd consultants,s4 hana consultant,sap support leads,sap support managers,all sap support professionals