The Complete Servicenow System Administrator Course (2016)

A Complete Beginner's Guide To ServiceNow Administration on the Eureka release

What you'll learn

Understand how ServiceNow works

Understand how to administer a ServiceNow instance

Understand the differences between customizations

Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.

Basic IT principles

An understanding of ITIL principles can help but is not required

Description

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.About The CourseThis course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform. This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.

Overview

Section 1: Course Introduction

Lecture 1 Introduction

Lecture 2 A Note On The Instance

Lecture 3 Obtaining a Personal Developer Instance

Lecture 4 ServiceNow Resources & FAQs

Section 2: ServiceNow Introduction

Lecture 5 Overview

Lecture 6 Navigating The System

Lecture 7 Demo

Section 3: Lists & Forms

Lecture 8 Records

Lecture 9 Filters & Search

Lecture 10 Context Menus

Lecture 11 Modifying Lists

Lecture 12 Modifying Forms

Section 4: Customizations

Lecture 13 Overview

Lecture 14 Customizations Part 1

Lecture 15 Customizations Part 2

Lecture 16 Update Sets & Plugins

Section 5: Tables & Fields

Lecture 17 Tables

Lecture 18 Fields

Lecture 19 Table Relationships & Schemas

Lecture 20 Creating & Deleting Tables

Lecture 21 Creating An Application

Section 6: User Administration

Lecture 22 Users & Groups

Lecture 23 Roles & Access Controls

Lecture 24 LDAP & SSO

Section 7: Core Applications

Lecture 25 Incident & SLAs

Lecture 26 Problem & Change

Lecture 27 CMDB

Lecture 28 Service Catalog

Lecture 29 Knowledge

Section 8: General Administration

Lecture 30 System Administration Part 1

Lecture 31 System Administration Part 2

Lecture 32 Events & Notifications

Lecture 33 Workflows

Lecture 34 Import Sets

Lecture 35 Reporting

Section 9: Course Review: Building A Custom App

Lecture 36 Overview

Lecture 37 Tables & Fields

Lecture 38 Loading Data

Lecture 39 Administration

Lecture 40 Customization

Lecture 41 Reporting & Demo

Lecture 42 Final Words & Notes On Exam

Section 10: Additional Material

Lecture 43 System Administrator Practice Exam

Lecture 44 Workbook

Anyone interested in becoming a ServiceNow administrator or developer,Those who are new to the platform,Those who are looking to pass the ServiceNow certified System Administrator exam