Professional Certification In Business Operations

In the end all business operations can be reduced to 3 words: People, Product and Profits

What you'll learn
Explore the Dimensions of Operations Management
Learn crucial KPIs, KRA, Targets, SLAs, SOPs and other technical terms
Understanding of Data, Task & Project management
Problem solving frameworks & Client Management (Internal & External Stakeholders)
Email Communication (Internal & External)
Requirements
Basics of communication, Email writing, Slack app, Google Docs and Sheets
Description
Operations is nothing but managing the inner workings of an organisation or a company so that it runs smoothly. Every business owner must oversee the design and management of the day to day activities regardless of what they deal in. (i.e. Products or services).Organisations hire employees/candidates who can work in different functions, roles and activities to ensure overall growth of the company/organisation. Managing these teams is one of the key roles of an Operations Manager or the Operations Management Team.This is where operations management comes into picture. Operations management is a subset of management in which the administration employs its best business practices in order to attain the highest levels of effectiveness and efficiency in the utilisation of the organisation's resources. The topics that we will be covering in this course are:- Insights of Operations- Dimensions of Operations Management - Relationship between Ops, Productivity and Competitiveness- Basics of Data Management- Task & Project management- Problem solving frameworks- Client Management (External Stakeholder Management)- Collaboration (Internal Stakeholder Management)- Email Communication (Internal & External)Mastering the operations of a specific industry can help you achieve success. In this course we have curated the essentials of Business Operations and Exploring Operations Management. So, let's get started.

Overview

Section 1: Insights of Operations

Lecture 1 Introduction to Operations Management

Lecture 2 Fundamentals of Operations Management

Lecture 3 Fundamentals of Operations Management Reading Material

Lecture 4 Skills needed for Operations (time, work, change management)

Lecture 5 Skills needed for Operations (time, work, change management) Reading Material

Section 2: Dimensions of Operations Management

Lecture 6 Career Pathway

Lecture 7 Hierarchy movement

Lecture 8 Hierarchy movement Reading Material

Lecture 9 KRAs, KPIs, Targets, Incentives

Lecture 10 KRAs, KPIs, Targets, Incentives Reading Material

Lecture 11 Industries to target

Lecture 12 Industries to target Reading Material

Section 3: Relationship between Ops, Productivity and Competitiveness

Lecture 13 SLAs, SOPs and other technical terms

Lecture 14 SLAs, SOPs and other technical terms Reading Material

Lecture 15 Tech terminologies

Lecture 16 Slack (for collaboration & documentation)

Lecture 17 Slack (for collaboration & documentation) Reading Material

Section 4: Introduction to Business Operations Summary

Lecture 18 Summary

Section 5: Introduction to Business Operations Assessment

Section 6: Basics of Data Management

Lecture 19 Different methods of Data management

Lecture 20 Different methods of Data management Reading Material

Lecture 21 Data Privacy policies

Lecture 22 Data Privacy policies Reading Material

Lecture 23 Documentation & Filing (Administration work)

Lecture 24 Documentation & Filing (Administration work) Reading Material

Section 7: Task & Project management

Lecture 25 Return on Investment (ROI)

Lecture 26 MCQs for Return on Investment (ROI)

Lecture 27 Planning and Forecasting

Lecture 28 Planning and Forecasting Reading Material

Lecture 29 Introduction to Task & Project management tools

Lecture 30 Introduction to Task & Project management tools Reading Material

Section 8: Problem Solving Frameworks

Lecture 31 Root Cause Analysis (RCA) -5 Whys

Lecture 32 Root Cause Analysis (RCA) -5 Whys

Lecture 33 Hierarchy changes (EQ management, Boss & Team Management)

Lecture 34 Hierarchy changes (EQ management, Boss & Team Management) Reading Material

Section 9: Exploring Operations Management Summary

Lecture 35 Summary

Section 10: "Client Management (External Stakeholder Management)"

Lecture 36 Calling etiquette

Lecture 37 Calling etiquette Reading Material

Lecture 38 How to handle customer/clients

Lecture 39 How to handle customer/clients Reading Material

Section 11: "Collaboration (Internal Stakeholder Management)"

Lecture 40 Business communication ethics for external and internal collaboration

Lecture 41 Business communication ethics Reading Material

Lecture 42 Effective communication with departments/teams Reading Material

Section 12: "Email Communication (Internal & External)"

Lecture 43 Introduction to Mail Communication (Internal & External)

Lecture 44 Introduction to mail communication (Internal & Externa) Reading Material

Lecture 45 Mail Etiquette & Important phrases

Lecture 46 Mail Etiquette & Important phrases Reading Material

Lecture 47 Sample mail drafts

Section 13: Organisational Communication Summary

Lecture 48 Summary

Section 14: Organisational Communication Assessment

For freshers, entry level professionals and even pursuing students to get them Job ready