"Public Service Improvement: Theories and Evidence" ed. by R. Ashworth, G. Boyne, T. Entwistle (Repost)
"Public Service Improvement: Theories and Evidence" ed. by Rachel Ashworth, George Boyne, Tom Entwistle
OxfUni Press | 2010 | ISBN: 0199545472 0199545480 9780199545476 9780199545483 | 243 pages | PDF | 12 MB
OxfUni Press | 2010 | ISBN: 0199545472 0199545480 9780199545476 9780199545483 | 243 pages | PDF | 12 MB
This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector.
Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference.
This book takes each of these drivers in turn and assesses whether they lead to improvement in public services.
Contents
List of Contributors
1 Theories of Public Service Improvement: An Introduction
2 Organizational Environments
3 Regulation
4 Strategic Planning
5 Leadership
6 Organizational Culture
7 Human Resource Management
8 Innovation
9 Collaboration
10 Organizational Learning
11 Reflections on Theories of Public Service Improvement
Index
with TOC BookMarkLinks