Build an Award-Winning Customer Service Strategy

What you'll learn

How to develop and execute an effective customer service strategy for your organization or team.
Identifying customer expectations
Strategic planning process
Learn about the skills, innovation, and technology in customer service
How to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current.

Requirements

Basic knowledge of customer service

Description

Outstanding customer service does not simply come from a friendly transaction or helpful technology, it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them.

Providing excellent customer service is essential to the long-term viability of every business.

This course introduces the fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level.

In this course you will learn proven techniques for delivering outstanding customer service.

We'll cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business.

Next, we'll focus on how to exceed your customer's expectations.

Finally, we'll look at proven ways to solve problems and will leave customers satisfied.

If you are serious about taking your customer service to the next level, then this course is for you.

Who this course is for:

Business owners
Corporations