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  3. Customer Experience Management

Konnect Insights Mastery

Posted By: Sigha
Date: 14 Apr 2024 11:33:43
Konnect Insights Mastery

Konnect Insights Mastery
Last updated 3/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English (US) | Size: 1.27 GB | Duration: 5h 18m

Learn how to undertake Customer Experience Management using Konnect Insights
Details

Increase Customer Loyalty by Doing Agent Experience (AX) Right

Posted By: IrGens
Date: 6 Feb 2024 00:55:10
Increase Customer Loyalty by Doing Agent Experience (AX) Right

Increase Customer Loyalty by Doing Agent Experience (AX) Right
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 47m | 127 MB
Instructor: Stacy Sherman
Details

Leading a Customer-Centric Culture [Updated: 11/15/2023]

Posted By: IrGens
Date: 15 Nov 2023 18:09:13
Leading a Customer-Centric Culture [Updated: 11/15/2023]

Leading a Customer-Centric Culture [Updated: 11/15/2023]
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 33m | 74.2 MB
Instructor: Jeff Toister
Details

Using Customer Experience to Grow Your Customer Base

Posted By: lucky_aut
Date: 14 Jul 2023 05:55:23
Using Customer Experience to Grow Your Customer Base

Using Customer Experience to Grow Your Customer Base
Updated 1/2023
Duration: 1h 58m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.9 GB
Genre: eLearning | Language: English

How Superior Customer Experience (vs. Customer Service) & Customer-centric Pivot Can Increase Customer Traffic & Revenue
Details

Aligning Customer Experience with Company Culture

Posted By: IrGens
Date: 30 Jan 2023 18:20:47
Aligning Customer Experience with Company Culture

Aligning Customer Experience with Company Culture
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 33m | 235 MB
Instructor: David Brownlee
Details

Customer Experience (CX) Strategy: How to Design an Organizational Approach

Posted By: IrGens
Date: 24 Jan 2023 20:34:07
Customer Experience (CX) Strategy: How to Design an Organizational Approach

Customer Experience (CX) Strategy: How to Design an Organizational Approach
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 6m | 480 MB
Instructor: Amy Balliett
Details

The Ultimate Customer Experience Course (3 In 1)

Posted By: lucky_aut
Date: 1 Jan 2023 16:19:14
The Ultimate Customer Experience Course (3 In 1)

The Ultimate Customer Experience Course (3 In 1)
Last updated 2022-12-01
Duration: 02:51:32 | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 3.33 GB
Genre: eLearning | Language: English [Auto]

Deliver A 'Branded' Customer Experience, Build Loyalty & Maximize Profits (Taught By 2 Award Winning Experts)
Details

Handling Complaints

Posted By: lucky_aut
Date: 9 Oct 2021 18:26:17
Handling Complaints

Handling Complaints
Duration: 42m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 474 MB
Genre: eLearning | Language: English

A complaint is ‘an expression of grievance or resentment or dissatisfaction by a customer, whether justified or not’.
Details

Customer Experience: Brand Promise & Customer Loyalty

Posted By: lucky_aut
Date: 22 May 2021 06:19:40
Customer Experience: Brand Promise & Customer Loyalty

Customer Experience: Brand Promise & Customer Loyalty
Duration: 1h 6m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.24 GB
Genre: eLearning | Language: English

Design A Branded Customer Experience That Differentiates
Details

Customer Experience Management: Brand Purpose & Leadership

Posted By: lucky_aut
Date: 26 Apr 2021 19:02:48
Customer Experience Management: Brand Purpose & Leadership

Customer Experience Management: Brand Purpose & Leadership
Duration: 1h 7m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.3 GB
Genre: eLearning | Language: English

Define A Brand Purpose That Adds Value To Your Customers & Your Business
Details

Creating Delighted & Devoted Customers

Posted By: lucky_aut
Date: 16 Dec 2020 13:40:46
Creating Delighted & Devoted Customers

Creating Delighted & Devoted Customers
Duration: 47m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.02 GB
Genre: eLearning | Language: English

How To Deliver Remarkable Customer Experiences… Consistently
Details

CX: How to turn new customers into repeat customers

Posted By: lucky_aut
Date: 4 Nov 2020 16:40:26
CX: How to turn new customers into repeat customers

CX: How to turn new customers into repeat customers
Duration: 1h 7m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 363 MB
Genre: eLearning | Language: English

Why your customer experience is the key to business success
Details

How to turn new customers into repeat customers

Posted By: lucky_aut
Date: 28 Aug 2020 04:46:37
How to turn new customers into repeat customers

How to turn new customers into repeat customers
Duration: 34m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 232 MB
Genre: eLearning | Language: English

Why your customer experience is the key to business success
Details

Das „Emotionale Markenerlebnis“ zur Stärkung der Markenbindung

Posted By: AvaxGenius
Date: 4 Aug 2020 21:19:27
Das „Emotionale Markenerlebnis“ zur Stärkung der Markenbindung

Das „Emotionale Markenerlebnis“ zur Stärkung der Markenbindung: Eine emotions- und gedächtnispsychologische Konstrukt- und Skalenentwicklung by Dirk Fischer
Deutsch | PDF | 2018 | 312 Pages | ISBN : 3658209879 | 1.89 MB

Dirk Fischer entwickelt auf Basis von emotions- und gedächtnispsychologischen Theorien das Konstrukt des „Emotionalen Markenerlebnisses“ (EME) als Darstellung eines bindungsrelevanten Markenerlebnisses sowie eine Skala zur Messung des Konstrukts. Das EME wird konzeptualisiert als das Ausmaß, zu dem die subjektive, innere Reaktion eines Konsumenten auf einen Markenmoment ein positives bzw.
Details

Design Thinking : Customer Journey Mapping

Posted By: lucky_aut
Date: 13 Jul 2020 16:30:15
Design Thinking : Customer Journey Mapping

Design Thinking : Customer Journey Mapping
Duration: 01:03:38 | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 643 MB
Genre: eLearning | Language: English

Sure shot way to delight customers, improve customer experience & become profitable
Details
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