ISO 9001:2015 Quality Management System Auditor

Upgrade your career and understand QMS implementation and auditing according to ISO 9001. Updated 2024-Update CPDs


What you'll learn
Knowledge and understanding of ISO 9001:2015 Standard
Understand the structure, key concepts, and requirements of ISO 9001:2015
Identify the principles of quality management and their application within organizations
Audit Principles and Practices: Gain insights into auditing principles, terminology, and definitions according to ISO 19011
Understand the roles and responsibilities of auditors and audit team leaders
Learn ethical considerations, auditor independence, and confidentiality requirements
Audit Planning and Preparation: Plan and prepare for QMS audits effectively, considering audit scope, objectives, and criteria
Develop audit checklists, protocols, and documentation necessary for conducting audits
Set realistic audit objectives aligned with organizational goals and stakeholder expectations
Skills Development: Audit Execution and Reporting
Conduct opening and closing meetings professionally to establish rapport and communicate audit objectives
Apply effective communication and interviewing techniques during audits to gather relevant information
Document audit findings, evidence, and observations accurately and concisely
Nonconformity Identification and Assessment: Identify nonconformities against ISO 9001:2015 requirements and assess their significance
Learn how to grade nonconformities based on severity and potential impact on organizational processes and outcomes.
Understand the process for identifying root causes of nonconformities and proposing corrective actions.
Audit Reporting and Follow-Up: Write clear and comprehensive audit reports that communicate findings, conclusions, and recommendations effectively
Determine audit conclusions and verify the effectiveness of corrective actions taken by auditees
Conduct follow-up activities to ensure corrective actions have been implemented and are effective. Practical Application
Case Studies and Simulations: Engage in practical exercises, case studies, and simulations that simulate real-world audit scenarios
Apply theoretical knowledge and audit techniques learned in the course to solve practical auditing challenges
Enhance decision-making skills and critical thinking abilities in auditing complex QMS environments
Continuous Improvement: Understand the importance of continuous improvement in QMS auditing practices
Plan, conduct, report, and follow up on audits of QMS based on ISO 9001:2015 requirements.



Requirements
There are no strict educational prerequisites, but participants with backgrounds in engineering, business administration, management, or related fields may find it easier to grasp the technical and managerial aspects covered in the course
Understanding of Quality Management Principles
Language Proficiency: Since the course materials, discussions, and assessments may be conducted in a specific language

Description
Course Overview:
The ISO 9001:2015 Quality Management System Auditor course is designed to equip participants with the knowledge and skills necessary to audit and assess Quality Management Systems (QMS) against the requirements of ISO 9001:2015. This internationally recognized standard sets out the criteria for a QMS and is used by organizations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.
Learning Objectives:
Understand the principles, concepts, and requirements of ISO 9001:2015.
Gain insights into the role of auditors and the audit process according to ISO 19011.
Develop proficiency in planning, conducting, reporting, and following up on an ISO 9001:2015 audit.
Learn how to identify nonconformities and assess their significance.
Master techniques for effective communication and interviewing during audits.
Acquire practical skills through case studies, exercises, and simulations.
Course Content:
Introduction to ISO 9001:2015
Overview of quality management principles and their application.
Key concepts, terms, definitions, and requirements of ISO 9001:2015.
Understanding the structure and intent of ISO 9001 clauses.
Auditor Roles and Responsibilities
Roles and responsibilities of auditors and audit team leaders.
Competencies and personal attributes required for effective auditing.
Ethical considerations and auditor independence.
Audit Planning and Preparation
Planning and preparation of QMS audits based on ISO 19011.
Developing audit checklists and protocols.
Determining audit scope, objectives, and criteria.
Conducting the Audit
Conducting opening and closing meetings.
Interviewing techniques and effective communication skills.
Documenting audit findings and evidence.
Audit Reporting and Follow-Up
Writing clear and concise audit reports.
Determining audit conclusions and grading nonconformities.
Conducting follow-up activities and verifying corrective actions.
Practical Exercises and Case Studies
Application of auditing principles through practical exercises.
Analysis of case studies and scenarios relevant to ISO 9001 audits.
Simulated audit scenarios to enhance skills and decision-making.
7. High-Level Overview of ISO 9001:2015
This is for those who need a quick yet comprehensive understanding of the standard without delving into detailed clause explanations.
Context of the Organization:
Understand the external and internal issues that affect the QMS.
Leadership:
Learn about the responsibilities of top management in leading the QMS.
Planning:
Discover how to address risks and opportunities and set quality objectives.
Support:
Overview of resources, competence, awareness, and communication.
Operation:
High-level view of production and service provision controls.
Performance Evaluation:
Learn the essentials of monitoring, measurement, analysis, and evaluation.
Improvement:
Understand the continuous improvement requirements of the QMS.
Target Audience:
This course is ideal for professionals involved in auditing, quality management, compliance, and those seeking to become certified ISO 9001 auditors. It is also beneficial for quality managers, consultants, and individuals responsible for implementing or maintaining a QMS.
Delivery Method:
The course is delivered through a combination of lectures, interactive discussions, practical exercises, case studies, and role-playing activities. Participants will engage in hands-on learning to apply theoretical knowledge in real-world audit scenarios.
Certification:
Upon successful completion of the course and passing the examination (if applicable), participants will receive a certificate of completion. This certification demonstrates competency in auditing QMS based on ISO 9001:2015 standards.
Duration:
The duration of the course typically ranges from 2 to 5 days, depending on the depth of coverage and practical exercises included.
Prerequisites:
Participants should have basic knowledge of ISO 9001:2015 requirements and quality management principles. Familiarity with auditing concepts and practices is beneficial but not mandatory.
Benefits:
Gain recognition as a qualified ISO 9001 auditor.
Enhance career prospects in quality management and auditing.
Contribute to the improvement of organizational QMS effectiveness.
Develop skills applicable to auditing other management systems based on ISO standards.
Conclusion:
By completing the ISO 9001:2015 Quality Management System Auditor course, participants will be equipped with the necessary skills and knowledge to plan, conduct, report, and follow up on audits of QMS based on ISO 9001:2015 requirements. This comprehensive training prepares auditors to contribute effectively to organizational compliance, improvement initiatives, and customer satisfaction.
Note: This course in not directly from ISO Standards Organisation.
Who this course is for:
Quality Managers and Directors: Responsible for implementing and maintaining Quality Management Systems (QMS).
Internal Auditors: Individuals tasked with conducting internal audits to assess conformity and effectiveness of the QMS.
Lead Auditors: Experienced auditors who lead audit teams and oversee the entire audit process within an organization.
Compliance Officers: Professionals ensuring organizational compliance with ISO 9001:2015 requirements and other relevant standards.
Consultants: Advising organizations on QMS implementation, auditing, and continuous improvement initiatives.
Process Owners: Responsible for specific processes within the organization and ensuring they conform to QMS requirements.
Quality Assurance Professionals: Ensuring that products and services meet customer and regulatory requirements through QMS compliance.
Project Managers: Integrating QMS requirements into project management processes to ensure quality deliverables.
Operations Managers: Overseeing operational processes and ensuring alignment with QMS standards to enhance efficiency and quality.
Manufacturing and Production Managers: Ensuring production processes comply with QMS standards to deliver consistent quality products.
Supply Chain Managers: Managing suppliers and ensuring their compliance with QMS requirements to maintain quality throughout the supply chain.
Risk and Compliance Managers: Identifying risks and ensuring controls are in place to mitigate risks related to QMS non-conformities.
Training and Development Managers: Providing training on QMS requirements and auditing practices to enhance organizational competency.
Quality Control Inspectors: Verifying product and service quality against QMS standards to identify non-conformities and improvement opportunities.
Senior Management: Executives and senior leaders responsible for strategic decision-making and ensuring QMS integration with organizational goals.

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