CBT Nuggets - ITIL Intermediate Lifecycle: CSI

Continual Service Improvement

This ITIL® Intermediate-level training with trainer Chris Ward helps prepare you to take the ITIL-CSI exam while learning the principles of ITSM in regards to continual service improvement.

Recommended skills:

Experience with the Information Technology Infrastructure Library (ITIL®) framework and at least the ITIL® Foundations level certificate.
Some experience in an IT service provider organization such as service desk/help desk, IT consulting, etc.

Recommended equipment:

None

Related certifications:

ITIL® Intermediate Lifecycle – CSI certificate.

Related job functions:

Systems administrator
Network administrator
CSI manager
IT project manager

Continual Service Improvement is widely regarded as the toughest of the ITIL® Intermediate Lifecycle module exams. However, it is one of the most important Lifecycle stages as it focuses on improving the IT services that your organization provides. This Nugget course will help you understand the purpose and business value of CSI, learn the methods and techniques, integrate with other ITIL® Lifecycle stages, and prepare you to take the Intermediate-level exam associated with CSI. Make sure you take plenty of notes as we begin a journey to "continually improve!"