Service Design User Journey Mapping
Service Design User Journey Mapping
Duration: 59m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 108 MB
Level: Beginner | Genre: eLearning | Language: English
Duration: 59m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 108 MB
Level: Beginner | Genre: eLearning | Language: English
This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.
Understanding journey mapping is fairly straightforward. In this course, Service Design User Journey Mapping, you’ll learn about your users and understand what they need and expect First, you’ll explore personas and alternate personas. Next, you’ll discover their emotions during the journey. Finally, you’ll discover users intentions and expectations. When you’re finished with this course, you’ll have the skills and knowledge of users and their intentions and expectations needed to map a user journey.