William Glasser M.D., "The Control Theory Manager"
English | 2010 | ISBN: 0887307191, 088730673X | EPUB | pages: 144 | 1.8 mb
English | 2010 | ISBN: 0887307191, 088730673X | EPUB | pages: 144 | 1.8 mb
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.