«Getting Customer Service Right» by Wally Davy

Getting Customer Service Right: The Essential Guide on How to Guarantee Customer Satisfaction Through Excellent Customer Service
In today’s highly competitive business environment, you need every advantage you can get to win customers. One of the things that will surely let you stand out from your competitors is excellent customer service. If you are providing the same or similar products and services as your competitors, great customer service will be your edge that will ensure you not only attract customers but retain them as loyal customers as well. When customers are happy, they are willing to pay more because they feel they are being cared for as valued customers.
This audiobook will teach you how you can provide excellent customer service. You will learn tips and strategies on how to ensure customer satisfaction to retain customers and help your business grow and succeed. Here is a preview of what you will learn in this audiobook: What is Good Customer Service, Rules for Outstanding Customer Service, Interacting with Customers, You and Your Employees, and many more!
In this day and age of social media, customers are always willing to share their experiences. Studies show they are more likely to remember and share a negative experience so one wrong move can land you in hot water. The solution is to make sure you’re always providing great customer care so your loyal customers can recommend you as well. To learn more about effective customer service, download your copy of this audiobook today!