Salesforce Certified Business Analyst Exam: Comprehensive Study Guide 2023

Congratulations on taking the next step to prepare for your Salesforce Certified Business Analyst credential. This exam guide has the information you need to help you study and prepare for your exam.

Welcome to our ebook, "Salesforce Certified Business Analyst". This resource has been meticulously crafted to provide a comprehensive guide for those who are aspiring to take a significant step in their Salesforce career.
Who is this book for
This book is primarily aimed at individuals looking to take the Salesforce Certified Business Analyst exam. Whether you're an absolute beginner seeking to kick-start your journey in Salesforce, or you are a professional who's familiar with the platform and looking to validate your skills, this guide provides a well-structured path to prepare for the certification.

Exam outline
The Salesforce Certified Business Analyst exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Business Analyst and have demonstrated the application of each of the features/functions below.

Customer Discovery: 17%
• Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
• Discover how a customer is leveraging existing products to establish the current state.
• Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
• Apply the implementation lifecycle for planning business analysis activities.
• Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.

Collaboration with Stakeholders: 23%
• Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
• Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
• Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
• Explain how to move from current state analysis to an agreed future state design.
• Given a scenario, manage competing priorities to obtain stakeholder consensus.

Business Process Mapping: 12%
•Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
• Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
• Document business processes in a version controlled repository to manage scope.

Requirements: 18%
• Understand the differences between scope, requirements and user stories.
• Engage stakeholders to identify, validate, and prioritize requirements.
• Document requirements in a version controlled repository to manage scope.

User Stories: 18%
• Understand the components of a user story to perform thorough analysis.
• Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
• Document user stories in a version controlled repository to manage scope.
Development Support and User Acceptance: 12%
• Support and validate project delivery to ensure the solution meets the requirements.
• Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.

This ebook covers all these areas in detail. We delve deep into each topic, breaking down complex concepts into comprehensible nuggets. We also provide practical examples and scenarios to aid your understanding and prepare you for the type of questions you might encounter in the exam.