Stellar Customer Service: Training Library Staff to Exceed Expectations

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.

• Provides model staff training programs that have been proven successful in real-world applications

• Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers

• Includes guidelines on re-training and evaluation of customer service training needs




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