AI for Customer Experience
Published 10/2025
Duration: 2h 1m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.08 GB
Genre: eLearning | Language: English
Published 10/2025
Duration: 2h 1m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.08 GB
Genre: eLearning | Language: English
Enhance customer experience with AI tools like ChatGPT, Copilot, and Gemini
What you'll learn
- Apply AI tools to enhance every stage of the customer journey and key business metrics
- Design intelligent chatbots using ChatGPT, Copilot, and Claude
- Use DeepSeek, Gemini, and Perplexity to personalize customer experiences
- Automate communication and streamline customer support operations
- Ensure data privacy, consent management, and strong AI governance
- Implement ethical and human-centered AI strategies for better engagement
Requirements
- No prior AI or programming experience required
- Basic understanding of customer service or marketing is helpful
- A computer with internet access to explore AI tools
- Curiosity and willingness to experiment with new technologies
Description
This course contains the use of artificial intelligence.
Learn how to use AI tools to elevate customer experience, automate communication, and design personalized interactions across every customer touchpoint — all without a technical background. Whether you want to improve satisfaction, streamline workflows, or enhance engagement, this course gives you practical, hands-on skills to build smarter customer journeys with confidence.
In this practical and beginner-friendly course, you’ll explore how to integrate AI into daily customer experience operations. From mapping customer journeys with DeepSeek and Gemini, to building chatbots with ChatGPT, Copilot, and Claude, to analyzing insights with Perplexity — you’ll develop a complete AI-driven CX strategy using today’s most powerful tools. You’ll also learn to ensure privacy, ethical AI use, and responsible data governance.
The course is structured into easy-to-follow, focused modules:
Getting Started with AI in Customer ExperienceUnderstand the AI landscape, explore key tools, and map customer journey stages.
Designing Conversational Experiences and ChatbotsBuild customer-centric bots with ChatGPT, Copilot, and Claude to automate support.
AI Tools for Personalization and Customer InsightsUse DeepSeek, Gemini, and Perplexity to identify pain points, segment users, and optimize engagement.
Enhancing Communication and Collaboration with AIApply AI to improve cross-team efficiency, automate responses, and track performance with Copilot Insights.
Ethics, Data Privacy, and AI GovernanceLearn best practices for secure, transparent, and responsible AI implementation.
Capstone Project: AI-Powered Customer Experience PlanCreate a detailed strategy to enhance real-world customer journeys with AI tools.
TRAIN WITH DIGITAL MARKETING & AI EXPERTS
Your instructors:
Anton Voroniuk is a Google Academy trainer, digital marketing strategist, and CEO of SkillsBooster Digital Marketing Academy. With years of experience helping marketers adapt to new technology, he brings a hands-on, clear, and results-driven approach to every lesson.
Phil Ebiner is a Top Udemy instructor with over 3 million students worldwide. Since graduating from Loyola Marymount University’s Film School, he’s worked on thousands of creative projects and now teaches courses on Marketing, Video Production, Business & Digital Marketing, ChatGPT, Social Media, and more.
WHAT YOU’LL GET WITH THIS COURSE:
A complete AI customer experience workflow — from strategy to automation.
Tools to build chatbots, analyze data, and personalize communication.
Hands-on exercises to create real customer engagement plans.
Support from instructors.
Official Udemy certificate upon completion.
Ready to build your first AI-powered customer experience strategy?Join today and learn how to connect, support, and engage smarter — using tools like ChatGPT, Copilot, Claude, Gemini, DeepSeek, and Perplexity.
Take your career to the next level and become the AI-savvy CX professional every company needs.
This course contains a promotion.
Who this course is for:
- Customer experience and support professionals looking to leverage AI
- Marketers and business owners aiming to enhance customer engagement
- Team leaders seeking to improve communication and service workflows with AI tools
- Anyone curious about using ChatGPT, Copilot, Gemini, and other AI platforms in real business scenarios
More Info