Learn Itil 4 Managing Professional With Efficiency. Itil Cds

ITIL 4 Managing Professional Modules Explained: CDS, DSV, HVIT, and DPI, Master ITIL 4 Managing Professional Track.

What you'll learn

Understand the ITIL 4 framework and certification path, including its evolution, key concepts, and how it supports modern IT service management.

Master the creation, delivery, and support of IT services by exploring service value chains, value streams, resource planning, team collaboration.

Enhance stakeholder engagement and co-create value through customer journey mapping, demand shaping, onboarding/offboarding, service offerings, and SLA.

Navigate the digital transformation landscape by applying principles of agility, resilience, and speed, & managing digital products throughout their lifecycle.

Develop strategic direction and enable continuous improvement by aligning IT and business strategy, implementing governance, managing risk and compliance.

Communication, teamwork, and service culture awareness

Preparation for ITIL 4 Managing Professional certification exams

and much more

Requirements

Willingness to learn ITIL 4 Managing Professional for Success.

Description

|| Unofficial Course ||ITIL 4 Managing Professional (MP) is an advanced certification path within the ITIL 4 framework, designed for experienced IT practitioners who manage and operate IT-enabled services, teams, and workflows. It provides practical and technical knowledge on how to run successful IT projects, services, and teams using ITIL best practices in today’s fast-paced, digital environments.This comprehensive course is designed to prepare professionals for the ITIL® 4 Managing Professional certification, equipping them with the knowledge and skills required to manage modern IT-enabled services. Building on the foundation of ITIL 4, this course dives deep into the four key modules—Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI)—which together form the Managing Professional stream.Participants will begin by exploring the evolution of ITIL, understanding its core concepts, and the role of ITIL 4 in contemporary IT service management. From there, the course delves into how services are created and delivered through value chains and value streams, emphasizing the importance of organizational structure, team dynamics, workforce planning, and performance monitoring. Learners will gain practical knowledge of essential service management practices such as incident handling, request fulfillment, and service desk operations to ensure effective and reliable service delivery.The course continues with a deep dive into stakeholder engagement, examining how value is co-created through well-designed customer journeys and meaningful relationships. Participants will learn how to shape demand, define service offerings, and manage onboarding and offboarding processes, all while enhancing communication and maintaining strong service level agreements.Next, learners will be introduced to the high-velocity IT landscape, exploring how modern technologies and digital transformation are reshaping service delivery. Core principles like agility, resilience, and Lean and Agile methodologies will be covered, along with the digital product lifecycle and how cultural shifts, experimentation, and continual learning drive innovation and speed in IT environments.The final portion of the course focuses on governance, planning, and continual improvement. Participants will explore strategic alignment, risk management, and compliance, as well as how to measure performance and implement lasting organizational change. Throughout, the course emphasizes ITIL’s continual improvement model to support long-term success in evolving business and technological environments.Whether you're aiming to advance your IT service management career, lead transformation initiatives, or pursue the ITIL 4 Managing Professional designation, this course offers everything you need to succeed—from foundational understanding to advanced application in real-world settings.Thank you

Overview

Section 1: Introduction to ITIL 4 Managing Professional

Lecture 1 Introduction to ITIL 4 and the Managing Professional Path

Section 2: Create, Deliver and Support (CDS)

Lecture 2 Overview of CDS and Key Service Management Concepts

Lecture 3 Service Value Chain and Value Streams in CDS

Lecture 4 Organizational Structures, Teams, and Culture

Lecture 5 Resource Planning, Workforce Management, and Performance Monitoring

Lecture 6 Managing Service Delivery and Support Practices

Section 3: Drive Stakeholder Value (DSV)

Lecture 7 Understanding Stakeholders and the DSV Framework

Lecture 8 Customer Journeys and Stakeholder Experience

Lecture 9 Shaping Demand and Managing Offerings

Lecture 10 Onboarding, Offboarding, and Communication

Lecture 11 Managing SLAs and Relationship Building

Section 4: High-velocity IT (HVIT)

Lecture 12 Introduction to HVIT and the Digital Landscape

Lecture 13 Principles of HVIT: Agility, Resilience, and Speed

Lecture 14 Digital Product Lifecycle and ITIL Practices

Lecture 15 Cultural Shifts and Continual Learning in HVIT

Section 5: Direct, Plan and Improve (DPI)

Lecture 16 Overview of DPI: Governance, Planning, and Improvement

Lecture 17 Governance, Risk, and Compliance in Service Management

Lecture 18 Strategic Planning and Direction Setting

Lecture 19 Performance Measurement and Assessment Techniques

Lecture 20 Organizational Change and Continual Improvement

IT Service Managers and Team Leads Looking to enhance service delivery, team performance, and customer satisfaction.,IT Operations and Support Professionals Seeking to improve operational efficiency and align with ITIL best practices.,Project Managers and Product Owners Who want to integrate ITIL with Agile, DevOps, and digital product development.,Service Desk Managers and Incident Coordinators Aiming to improve incident resolution, request fulfillment, and user experience.,Digital Transformation Leaders and Consultants Driving organizational change and innovation through high-velocity IT practices.,IT Governance, Risk, and Compliance Professionals Needing structured approaches for strategic planning, measurement, and improvement.,Anyone pursuing the ITIL 4 Managing Professional certification As a pathway to becoming an ITIL Strategic Leader or ultimately, an ITIL Master.