Master Servicenow Certified Implementation Specialist Hrsd

ServiceNow CIS-HR Certification: Master HR Service Delivery from A to Z, Build Skills and Pass CIS-HR Exam for Success.

What you'll learn

The fundamentals of the ServiceNow platform and its HR Service Delivery (HRSD) application

The purpose, structure, and requirements of the CIS-HR (Certified Implementation Specialist – Human Resources) certification exam

Key benefits and core components of HRSD, including HR cases, tasks, services, and lifecycle events

How to navigate and understand the HRSD data model, including user roles, HR criteria, and assignment rules

Practical implementation knowledge of core HRSD applications like HR Case Management, HR Catalog, Knowledge Management, and Document Management

Advanced HRSD features such as onboarding/offboarding (Lifecycle Events), Employee Service Center (ESC), COEs, and HR surveys

Integration capabilities with external systems such as Workday and SAP

Security, privacy, and the importance of scoped applications in HRSD

The phases of HRSD implementation projects and best practices for successful deployment

Requirements

Interest or Willingness to learn HRSD (CIS-HR) for Exam Success.

Description

|| UNOFFICIAL COURSE ||This comprehensive course is designed to equip you with the knowledge and skills needed to master ServiceNow Human Resources Service Delivery (HRSD) and successfully prepare for the Certified Implementation Specialist – Human Resources (CIS-HR) certification. Whether you are new to ServiceNow or looking to specialize in HRSD, this course provides a practical, in-depth exploration of the platform's capabilities, best practices, and real-world application.ServiceNow Certified Implementation Specialist – Human Resources (CIS‑HR) certification is a proctored exam that validates your ability to implement and configure the ServiceNow HR Service Delivery suite.You will begin by understanding the fundamentals of ServiceNow and how HRSD fits within the platform’s architecture. The course then dives into the CIS-HR certification, covering its objectives, structure, and what to expect during the exam. You’ll gain insight into the key reasons organizations choose HRSD and learn about the critical components such as HR cases, services, tasks, and lifecycle events.As you progress, you’ll explore the HRSD data model, understanding how HR data is structured and managed, along with the different user roles and assignment rules that drive workflows. The course covers essential HRSD applications, including case management, HR services, the HR catalog, knowledge management, and employee document management, giving you a well-rounded view of how the solution supports employee services.You’ll also learn about advanced features like onboarding and offboarding through lifecycle events, how the Employee Service Center (ESC) enhances user experience, and how Centers of Excellence (COEs) and topic hierarchies streamline HR operations. Additionally, the course covers feedback mechanisms such as HR surveys, integration capabilities with external systems like Workday or SAP, and critical considerations around data privacy and scoped application design.To prepare you for real-world implementation, the course outlines the phases of an HRSD project, key roles and responsibilities, you might encounter. By the end of the training, you will have a clear understanding of how to implement and manage ServiceNow HRSD effectively and will be well-prepared to pass the CIS-HR exam with confidence.CIS‑HR officially proves that you know how to implement and manage ServiceNow HRSD effectively—making you a trusted expert in HR service delivery implementations.This course is ideal for HR professionals, ServiceNow administrators, consultants, business analysts, and implementation specialists who want to gain deep expertise in ServiceNow HRSD and achieve CIS-HR certification.Thank you

Overview

Section 1: Introduction to ServiceNow HRSD and CIS-HR Certification

Lecture 1 Understanding ServiceNow and HR Service Delivery (HRSD)

Lecture 2 What is the CIS-HR Certification?

Lecture 3 Exam Structure and Requirements

Section 2: Core Concepts of HR Service Delivery

Lecture 4 Key Benefits of ServiceNow HRSD

Lecture 5 HRSD Core Components and Terminology

Lecture 6 HR Service Delivery Scoping and Best Practices

Section 3: HRSD Data Model

Lecture 7 Understanding the HR Data Model

Lecture 8 User and Role Management in HRSD

Lecture 9 HR Criteria and Assignment Rules

Section 4: Core HRSD Applications and Features

Lecture 10 Overview of HR Case Management

Lecture 11 Understanding HR Services and HR Catalog

Lecture 12 Knowledge Management for HR

Lecture 13 Employee Document Management

Section 5: Advanced Features in HRSD

Lecture 14 Lifecycle Events: Onboarding and Offboarding

Lecture 15 Employee Service Center (ESC)

Lecture 16 COE (Center of Excellence) and Case Topic Hierarchies

Lecture 17 HR Surveys and Feedback

Section 6: Integration and Security in HRSD

Lecture 18 Integration Capabilities of HRSD

Lecture 19 Data Privacy and Security Considerations

Lecture 20 Scoped Applications vs Global Applications in HRSD

Section 7: Implementation Methodology for HRSD

Lecture 21 Project Phases for HRSD Implementation

Lecture 22 Key Stakeholders and Roles During Implementation

HR Professionals who want to understand how to streamline and automate HR services using ServiceNow HRSD,ServiceNow Administrators and Developers looking to specialize in the HRSD application,Implementation Specialists and Consultants preparing for the CIS-HR certification and working on HRSD projects,Business Analysts and Project Managers involved in HR digital transformation initiatives,IT Professionals seeking to expand their knowledge of ServiceNow’s capabilities in the HR domain,Anyone preparing for the Certified Implementation Specialist – Human Resources (CIS-HR) exam who wants a structured, hands-on learning experience,No prior experience with HRSD is required, but basic familiarity with ServiceNow or enterprise service management concepts will be helpful.