Mastering Active Listening: The Art Of Listen And Understand

Future Skills Series. Be a differentiated professional!

What you'll learn

What active listening is and the benefits of applying it.

The 3 levels of listening: internal, factual (or critical) and active (or empathetic).

The difference between listening and hearing.

How to get out of “autopilot”.

Recognizing the difference between facts and opinions.

How to develop critical thinking.

The 4 elements of active listening.

How to apply active listening in your personal and professional life.

Requirements

No prerequisites

Description

Have you ever wondered why some people seem to have a natural gift for connecting with others? What if I told you that this 'gift' can be learned and perfected?The key to this connection is Active Listening - the art of listening, understanding and responding effectively to what someone is communicating.This is a fundamental skill in communication and brings several advantages in both professional and personal contexts, such as:Improves relationships: Active listening can significantly improve relationships. When you show that you are genuinely interested in and understand what the other person is communicating, you show respect and appreciation for them, strengthening the connection between you.Prevents misunderstandings: Active listening can also prevent misunderstandings. By paraphrasing and confirming what you have heard, you ensure that you have understood the message correctly, avoiding confusion.Promotes learning: Active listening promotes learning, as it allows you to absorb more information and better understand other people's points of view and experiences.Helps solve problems: When solving problems or conflicts, active listening is a valuable tool. It allows you to fully understand the problem before suggesting solutions, thus increasing the effectiveness of your response.Improves negotiating skills: Active listening is an essential skill for effective negotiations. It allows you to fully understand the other party's position, helping you to formulate answers and proposals that meet the needs of both sides.Improves professional performance: In work environments, active listening can improve productivity and efficiency by enabling a better understanding of tasks and expectations and promoting a more collaborative and respectful working environment.In short, active listening is a valuable skill that can improve all aspects of human communication and interaction.So, whether you're a team leader looking to connect better with your team members, a sales professional trying to better understand your customers' needs, or simply someone who wants to improve their communication skills, this course is right for you.

Overview

Section 1: INTRODUCTION

Lecture 1 Opening

Lecture 2 What is Active Listening?

Lecture 3 Benefits of Active Listening

Lecture 4 The Three Levels of Listening

Lecture 5 Let's Practice!

Section 2: COMMUNICATION STRUCTURES

Lecture 6 Opening

Lecture 7 Why do we have ears? Is it to hear everything?

Lecture 8 Hearing or Listening

Lecture 9 Communication types

Lecture 10 Non-verbal Communication

Lecture 11 Elements of Communication

Lecture 12 Interference

Lecture 13 Let's Practice!

Section 3: LEVEL 1: INTERNAL LISTENING

Lecture 14 Opening

Lecture 15 Internal listening – the autopilot

Lecture 16 Attitudes that keep us at Level 1

Lecture 17 Let's Practice!

Section 4: LEVEL 2: FACTUAL LISTENING

Lecture 18 Opening

Lecture 19 What is Critical Listening?

Lecture 20 Recognizing the difference between facts and opinions

Lecture 21 Discovering assumptions

Lecture 22 Be open to new ideas

Lecture 23 What is critical thinking?

Lecture 24 How to develop critical thinking

Lecture 25 Let's Practice!

Section 5: LEVEL 3: EMPATHIC / ACTIVE LISTENING

Lecture 26 Opening

Lecture 27 Active listening components

Lecture 28 Step 1: Listen carefully

Lecture 29 Step 2: Paraphrase

Lecture 30 Step 3: Confirm that you’ve heard correctly

Lecture 31 Step 4: Delve deeper into the idea and consider all its potential aspects

Lecture 32 Let's Practice!

Section 6: SUPPORTING TOOLS

Lecture 33 Opening

Lecture 34 What is empathy?

Lecture 35 How to develop empathy?

Lecture 36 Let's Practice!

Lecture 37 Interpreting Nonverbal Communication

Lecture 38 Let's Practice!

Lecture 39 Mindfulness

Lecture 40 Let's Practice!

Section 7: CLOSING

Lecture 41 Final Words

You, who want to improve your communication skills.,Team leaders looking to connect better with their team members.,Sales professionals trying to better understand their customers' needs.