Basics of conflict resolution (Beta)

Please note that this is an experiment using AI-generated audio for this course, which was originally produced in Spanish. Unfortunately, the exercise files and in-course quizzes are available in the course's original language only.

Having conflicts is part of human nature. But in companies we need to be able to agree and reach consensus to be able to coexist and build new realities together in harmony. In this course you will learn the main methods used to resolve conflicts effectively. You will see step by step: the identification of the conflict, the generation of trust, the importance of making a good diagnosis, of clarifying what is not clear to us, of negotiating and reaching an agreement. The fundamental goal is that you can learn how, from two visions that seem totally different and contrary, you can find a superior alternative for all parties involved.