Pega CDH Masterclass

Master Pega Customer Decision Hub (CDH) – From Zero to Pro

What you'll learn
- Understand the core concepts of Pega CDH and its role in decisioning
- Learn how to build and configure Next-Best-Action strategies from scratch
- Explore Proposition Management, including grouping, filtering, and prioritizing offers
- Design and implement Engagement Policies using scorecards and suitability rules
- Create and manage 1:1 Operations Manager change requests like business changes, action updates, and one-time actions

Requirements
- No prior experience with Pega Customer Decision Hub (CDH) is required
- Basic understanding of Pega platform concepts is recommended
- A willingness to learn and explore real-time decisioning and AI-driven customer engagement

Description
Are you ready to master real-time decisioning and customer engagement usingPega Customer Decision Hub (CDH)?

This course is designed to help you quickly understand and apply the core features ofPega CDH, the industry-leading decisioning engine used by top global enterprises to deliver personalized, next-best actions at scale.

Whether you're aPega developer,business analyst,marketing professional, ortech enthusiast, this course will give you a strong foundation in Pega CDH — no prior experience with CDH is required!

What you’ll learn:

The fundamentals ofNext-Best-Actionand how to build NBA strategies using the Strategy Designer

How to define and managepropositions,engagement policies, andchannel treatments

Use ofScorecardsandsuitability rulesto refine decisioning logic

Creatingchange requests(business changes, action updates, and one-time actions) in1:1 Operations Manager

Applyingvolume constraintsand managing outbound communications

LeveragingPega GenAIto quickly create personalized treatments

Analyzing decisions usingVisual Business Director (VBD)andInteraction History

Each module is structured with hands-on examples, best practices, and real-world use cases to help you confidently work with Pega CDH.

By the end of this course, you’ll be equipped to contribute to CDH projects, collaborate with cross-functional teams, or prepare forPega Decisioning Consultant certifications.

This is your fast-track route to mastering Pega CDH — enroll now and unlock the power of AI-driven customer engagement!

Who this course is for:
- Pega Developers and System Architects looking to upskill in Customer Decision Hub (CDH)
- Freshers or IT professionals planning to transition into Pega CDH roles
- Certification aspirants preparing for Pega Decisioning Consultant or CDH-related certifications
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