Petter Gottschalk, «Managing Successful IT Outsourcing Relationships»

The market for information technology (IT) outsourcing services is growing rapidly, and costs associated with external IT services are rising in most business and public organizations. The reliance on outsourcing as a means of providing IT services has been growing steadily over the past decade. IT outsourcing decisions are important because their resolution involves significant organizational and institutional implications. An urgent need for strategy and management of outsourcing has emerged.
IT outsourcing is the practice of turning over all or part of an organization’s IT to an outside vendor. Though IT may never have been more critical to business success, IT outsourcing is developing at an unprecedented rate.