Putting ITIL® into Practice: Problem Management Techniques
Released: 08/2025
Duration: 2h 38m 59s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 344.42 MB
Genre: eLearning | Language: English
Released: 08/2025
Duration: 2h 38m 59s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 344.42 MB
Genre: eLearning | Language: English
Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as a best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including:
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