Hotelier India - August 2018

Technology has transformed every industry, the hospitality one included. While some years ago, tech and the hotel business existed in their own emblematic silos; these two worlds began colliding when the Internet thrust them into each other’s orbit. Guests felt empowered enough to manage their own travel, stay and dining plans – even defining the entire experience – and hotels had to quickly play catch up to their expectations. Social media, especially, changed the relationship between guests and hoteliers radically.
In our special feature this issue, top industry professionals discuss how they have to constantly find cutting-edge tech that will help their respective brands engage with the contemporary customer effectively. All this while presenting the positive gains that these investment-intensive solutions can offer to their companies, in terms of reducing labour costs, improving efficiency, enhancing guest experience significantly and making the organisation more competitive overall. While hotels appreciate the fact that technology is the ideal leverage to match the rising level of service expectations, at times their very scale of operations becomes their Achilles heel.
This is just one of the many interesting and informative articles in this edition.