Mandy Kotzman, Anne Kotzman - Listen to Me, Listen to You: A Step-by-step Guide to Communication Skills Training
Australian Council for Educational | 2008 | ISBN: 0864318642 | Pages: 136 | PDF | 1.59 MB
Australian Council for Educational | 2008 | ISBN: 0864318642 | Pages: 136 | PDF | 1.59 MB
This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-awareness, Communication Skills and Conflict Management. It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation; Self-esteem; Self-awareness and self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure.
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