Kayako Software Products 2008
Kayako Software Products 2008 | 21,9 MB
SupportSuite™ is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite™ does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.LiveResponse is accompanied by a free Microsoft® Windows® Application that allows staff users to constantly monitor web site traffic, manage the support desk, chat with clients and other staff users all from one location.
Kayako SupportSuite 3.11.01
SupportSuite™ is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite™ does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.
Key features of SupportSuite™ include:
> Clean, fast and intuitive AJAX-based interface
> Integration with Microsoft® Active Directory® (LDAP), vBulletin™ and ModernBill™, among many other third-party applications
> Reliable live chat seamlessly through a client's web browser
> ViewShare to share a desktop view with a client via their web browser
> Robust SLA management, work schedules and escalation pathways
> Teamworking features for creating and sharing events, tasks and contacts
> Detailed reports and analysis
> Synchronization with Microsoft® Outlook®
> Integrate and synchronize with a Windows® Mobile® device
Kayako LiveResponse 3.1.1.61
LiveResponse is accompanied by a free Microsoft® Windows® Application that allows staff users to constantly monitor web site traffic, manage the support desk, chat with clients and other staff users all from one location. Providing many configurable options, the LiveResponse Client Application can be fully customized to meet the need of each staff user/support desk combination. The interval at which site visitor data is retrieved can be customized, along with almost every other aspect of the application.
Kayako InstaAlert Pro 3.1.1.21
InstaAlert is a SupportSuite™/eSupport™ plug-in designed for use with Microsoft® Windows® that allows the desktop PC user to instantaneously be notified regarding ticket activity in the help desk. Whenever a new ticket is submitted, or a client has made a reply to an existing ticket in any department that the logged-in staff user is assigned to, an alert is issued. The alert comes in the form of a small pop-up screen displayed on the Windows® desktop. A sound file can also be chosen to play when an alert is received for audible notification.
Alerts can be filtered based on type, and the inbuilt department/status tree* can be used to easily navigate through departments and tickets. Automatic integration with SupportSuite/eSupport means that clicking an item in the department/status tree* or on a pop-up alert takes the user directly to the corresponding page in the help desk, reducing clutter and delays. InstaAlert enables prompt, effortless ticket management.
Kayako SyncWorks 3.1.2.11
SyncWorks is a SupportSuite™/eSupport™/LiveResponse™ add-on designed for use with Microsoft® Outlook® that helps to ensure that data such as contacts, tasks and events are always up-to-date on the help desk as well as on each staff user's PC. Items are compared between the help desk and the PC to see if they differ in any way. If they do, differences are merged so that both copies match. SyncWorks can automatically perform a synchronization at an interval without interrupting the user.
Example: Use SyncWorks to get the most up-to-date list of your company's clients on a laptop before leaving on a business trip. Upon returning to the office, synchronize again to add any contacts acquired on the trip.