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    3. Service Management: Operations, Strategy, Information Technology [Repost]

    Service Management: Operations, Strategy, Information Technology [Repost]

    Posted By: hill0
    Date: 8 Feb 2017 13:55:16
    Service Management: Operations, Strategy, Information Technology [Repost]

    Service Management: Operations, Strategy, Information Technology by James A Fitzsimmons
    English | 1 May 2010 | ISBN: 0073403350 | 560 Pages | PDF | 18.83 MB

    Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
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