Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust (repost)
Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman, "Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust"
2010 | ISBN: 0470394722 | 272 pages | PDF | 1,9 MB
2010 | ISBN: 0470394722 | 272 pages | PDF | 1,9 MB
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust–in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.