Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport
Gwenaelle Grefe, Dominique Peyrat-Guillard, "Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport"
English | ISBN: 1119751314 | 2020 | 270 pages | PDF | 8 MB
English | ISBN: 1119751314 | 2020 | 270 pages | PDF | 8 MB
From the Introduction
Subjected to unprecedented opportunities but also to the hazards of the triumph of the leisure society [VIA 15], human resource management (HRM), which is part of the world of large tourist organizations, appears to be critical in many respects
[GRE 19]. In the same vein, the individual is in a paradoxical position: envied and desired as a consumer, he or she is too often seen as a burden or optimized as an employee. This twofold consideration compromises adherence to the managerial
discourse and cultures developed in the name of spreading values backed by customer service. But above all, it makes the organization dichotomous, which undermines the substance that can be attributed to its societal mission, at a time
when CSR issues are essential in democratic debates. Both the hotel industry and air transport are not spared from the aforementioned singularities that they sometimes illustrate even to excess…