The Leader's Guide to Coaching and Mentoring: How to Use Soft Skills to Get Hard Results

The Leader's Guide to Coaching & Mentoringis a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring - such as how to structure a session - as well as core content on:- Theskillsrequired for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming- The establishedprocessesfor coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching- Thescenariosin which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career developmentThere is also a handy section on the 10 pitfalls to avoid when coaching or mentoring.Written in the no-nonsense and engaging style of the otherLeader's Guidebooks, this is the best tool on the market for managers wanting to coach their people to optimum performance.'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That's what new generations expect and respect.'Laurent Choain, Chief People & Communication Officer, Mazars Group'It's not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'Ian Johnston, Chief Executive, Dubai Financial Services Authority