The Contemporary Hotel Industry: A People Management Perspective
The Contemporary Hotel Industry: A People Management Perspective
English | 2024 | ISBN: 3031528026 | 262 Pages | PDF EPUB (True) | 15 MB
English | 2024 | ISBN: 3031528026 | 262 Pages | PDF EPUB (True) | 15 MB
Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers topics such as general management, leadership, education and training, skills and competencies, crisis management, and managing diversity. The book’s findings suggest that hotel managers should adopt a people-centric management and leadership style while at the same time maintaining operational efficiency.