Beyond ITIL: Exploring Emerging ITSM Frameworks and Their Impact on Business Value
Beyond ITIL: Exploring Emerging ITSM Frameworks and Their Impact on Business Value: A Critical Analysis of Frameworks Like COBIT, DevOps, VeriSM, SIAM, and FitSM by R. Parvin
English | July 29, 2024 | ISBN: N/A | ASIN: B0DBLZK6VR | 263 pages | EPUB | 1.35 Mb
English | July 29, 2024 | ISBN: N/A | ASIN: B0DBLZK6VR | 263 pages | EPUB | 1.35 Mb
Beyond ITIL: Exploring Emerging ITSM Frameworks and Their Impact on Business Value A Critical Analysis of Frameworks Like COBIT, DevOps, VeriSM, SIAM, and FitSM
In the ever-evolving landscape of IT service management (ITSM), relying solely on ITIL is no longer enough. Organizations need a broader toolkit to navigate the complexities of modern IT and deliver exceptional service experiences. "Beyond ITIL" is your comprehensive guide to the most promising emerging ITSM frameworks, providing a critical analysis of their strengths, weaknesses, and real-world applications.
Discover:
- The Evolving Landscape of ITSM: Understand how ITSM is changing and why a multi-framework approach is essential for success.
- Foundational Frameworks: Dive into COBIT, DevOps, and VeriSM, exploring how they address governance, agility, and value creation in the digital age.
- Specialized Frameworks: Uncover the unique benefits of SIAM for multi-sourced environments and FitSM for smaller, agile organizations.
- Measuring & Integrating: Learn how to measure the impact of these frameworks on business value and seamlessly integrate multiple frameworks for optimal results.
- Real-World Case Studies: Gain valuable insights from real-life examples of how organizations have leveraged these frameworks to achieve tangible results.
- Future Trends: Explore emerging trends in ITSM, such as AI, automation, and the shift towards customer-centricity, and learn how to choose the right frameworks for your organization.
Who Should Read This Book:
- ITSM Professionals: Managers, analysts, consultants, and anyone involved in IT service delivery.
- Business Leaders: CIOs, CTOs, and executives responsible for IT strategy and operations.
- Students and Academics: Those studying or researching IT service management.
- Anyone Interested in IT: Even if you're not directly involved in ITSM, if you're curious about how IT can better support your organization's goals, this book is for you.