Certified Lean Management For Non-Manufacturing Processes

Apply lean management principles in service, healthcare, software, finance, engineering, travel and other industries

What you'll learn

A simplified and practical approach to improve non-manufacturing processes.

Understand the difference between value-added and non-value-added activities

Understanding the eight types of wastes in manufacturing and non-manufacturing (service industry) environment

Improve and existing process using ACES approach (Automate, Consolidate, Eliminate or Simplify)

Requirements

No prior experience or knowledge is expected

Description

Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.Lean Management was originated in the manufacturing environment. It has been widely used in manufacturing around the world to reduce waste in production and to provide value to the customers. Lean Management is equally applicable to non-manufacturing environments as well. Some of the non-manufacturing sectors where the lean has been successfully implemented include:Service industrySoftware industryHealthcare industryFinance industryProduct engineeringTravel and entertainmentand many other industriesThis course will help you to:Understand what Lean is, what it is not;What are the benefits of implementing Lean;The difference in the process improvement approaches using Lean and Six Sigma;Gain a deeper understanding of the five basic lean principles; Apply lean principles to non-manufacturing processes;Understand quality from the customer's perspective and avoid non-value-added steps from the work processesUnderstand the difference between Muda, Mura and Muri;Develop strategies to avoid the eight wastes of lean (TIM WOODS - Transportation, Inventory, Motion, Waiting, Overprocessing, Overproduction, Defects, Underutilized skills)Draw a Flow Chart or a Value Stream Map to understand the processImprove your management and leadership skills;A case study will help you consolidate all the learning you gained from this course.The course has been kept practical so that you can easily implement these principles in your work area. The course also provides the templates needed for improving a process. These include a template for the waste walk, a sample copy of the swim lane flow chart (as a part of the case study).

Overview

Section 1: Introduction

Lecture 1 Welcome

Lecture 2 Introduction

Lecture 3 DOWNLOAD COURSE SLIDES

Lecture 4 Five Lean Principles

Lecture 5 Benefits of Lean

Lecture 6 Lean vs. Six Sigma

Lecture 7 What Lean is Not?

Section 2: Value Added vs. Non-Value Added Activities

Lecture 8 What is Value?

Lecture 9 Value Added vs Non-value Added - Part 1

Lecture 10 Value Added vs Non-value Added - Part 2

Section 3: Identifying Waste (Waste Sensitization)

Lecture 11 Introduction to Waste

Lecture 12 Three Categories of Wastes

Lecture 13 Eight Types of Wastes - TIM WOODS

Lecture 14 Transportation Waste

Lecture 15 Inventory Waste

Lecture 16 Motion Waste

Lecture 17 Waiting Waste

Lecture 18 Overprocessing Waste

Lecture 19 Overproduction Waste

Lecture 20 Defects Waste

Lecture 21 Skills - Under Utilization

Lecture 22 Waste Walk

Section 4: Flow Diagrams

Lecture 23 Flow Chart

Lecture 24 Value Stream Map

Section 5: Case Study and Conclusion

Lecture 25 A Quick Review of the First Four Sections

Lecture 26 Reviewing an Existing Process (Tips)

Lecture 27 A Case Study

Lecture 28 Using Draw.io to Create a Flow Chart

Lecture 29 Various Lean Tools and the Course Conclusion

Section 6: BONUS

Lecture 30 BONUS LECTURE

Process Improvement Professionals,Quality Managers,Quality Professionals,Management Professionals