Complaint/Feedback Training For Medical Devices

Provides insight to the overall complaint reporting process

What you'll learn
Appreciate the importance of complaint reporting
Understand their role in reporting complaints in a timely manner
Learn about the significant company wide ramifications of failure to report complaints
Utilize a best practice process to obtain complaint information from a direct source
Gain insight to the overall complaint evaluation process
Validate their understanding and knowledge with testing to confirm their knowledge level post training
Requirements
No prior experience or knowledge needed
Description
One of the most frequent FDA findings is an organization’s failure to handle complaints correctly and timely. This course provides your entire organization with a quick and effective reminder of the importance of reporting complaints promptly. This is a practical training designed to engage, reinforce, and help the whole team understand the importance of complaint handling. This course is designed as training for the whole company with a focus on team members that are in direct contact with patients, customers, and care providers.This training is designed to serve as a yearly reminder to the whole team on what is considered a complaint, and why it is important to report it. This training will improve your complaint reporting process and will reduce the level of non-reporting issues. At the conclusion of this training, your team will be able to:Appreciate the importance of a complaint reportUnderstand their role in reporting complaints in a timely mannerLearn about the significant company wide ramifications of failure to report complaintsUtilize a best practice process to obtain complaint information from a direct sourceGain insight into the overall complaint evaluation processValidate their understanding and knowledge with testing to confirm their knowledge level post trainingIncludes:25 minutes worth of instructed learning3 Quizzes

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Regulations and Definitions of Complaints

Lecture 2 Regulations and Definitions of Complaints

Section 3: What is and is Not a Complaint?

Lecture 3 What Is and Is Not a Complaint?

Section 4: Importance of Complaints

Lecture 4 Importance of Complaints

Section 5: Knowledge Check

Section 6: Information Required for Good Reporting

Lecture 5 Information Required for Good Reporting

Section 7: Final Quiz

Section 8: Conclusion

Lecture 6 Conclusion

This course is designed as training for the whole company with a focus on team members that are in direct contact with patients, customers, and care providers. This training is designed to serve as a yearly reminder to the whole team on what is considered a complaint, and why it is important to report it. This training will improve your complaint reporting process and will reduce the level of non-reporting issues.