Customer Service Foundations
Customer Service Foundations
MP4 | Video: 720p | Duration: 1:23:46 | English | Subtitles: VTT | 547.5 MB
MP4 | Video: 720p | Duration: 1:23:46 | English | Subtitles: VTT | 547.5 MB
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
LinkedIn Learning is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
Topics include:
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- Identifying your customers
- Building rapport
- Enhancing likability in person, on the phone, and via email
- Using active listening techniques
- Taking ownership of problems
- Empathizing with customers
- Defusing angry customers