Everything You Need to Learn About Customer Journey Mapping
Everything You Need to Learn About Customer Journey Mapping
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 229 MB | Duration: 23 minutes
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 229 MB | Duration: 23 minutes
“Customer journey mapping” is a popular tool among digital professionals. It’s a tool that helps them better understand the needs of users and improve the digital services they build. But what exactly is a customer journey map, why is it useful, and how do you go about creating one?
In this short course, I’ll teach you all you need to start mapping the user’s journey.