How To Become A Help Desk Technician

Learn how to become a Windows Help Desk Technician

What you'll learn

How to Become a Help Desk Technician

How to install Windows Server Operating Systems

How to setup Windows Failover Cluster on File servers

How to install Windows Server Update Services

How to setup iSCSI target and initiators

How to setup Windows Failover Cluster on SQL servers

How to setup Windows Active Directory Domain Services

How to setup Windows Dynamic Host Configuration Protocol (DHCP)

How to setup Windows Domain Name Services

How to create a help desk ticket

How to respond to a customers email

How to setup a router's ip address

How to setup switch interfaces

How to setup switch vlans

Requirements

1 server with minimum 24GB RAM and 1 TB hard drive

1 cisco router with minimum 2 network ports

1 cisco switch with minimum 8 network ports

1 pen drive 16 GB or higher

1 computer with internet access

Description

Active Directory stores information about objects on the network and makes this information easy for administrators and users to find and use. Active Directory uses a structured data store as the basis for a logical, hierarchical organization of directory information.This data store, also known as the directory, contains information about Active Directory objects. These objects typically include shared resources such as servers, volumes, printers, and the network user and computer accounts.Security is integrated with Active Directory through logon authentication and access control to objects in the directory. With a single network logon, administrators can manage directory data and organization throughout their network, and authorized network users can access resources anywhere on the network. Policy-based administration eases the management of even the most complex network.Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.A WSUS server provides features that you can use to manage and distribute updates through a management console. A WSUS server can also be the update source for other WSUS servers within the organization. The WSUS server that acts as an update source is called an upstream server. In a WSUS implementation, at least one WSUS server on your network must be able to connect to Microsoft Update to get available update information. As an administrator, you can determine - based on network security and configuration - how many other WSUS servers connect directly to Microsoft Update.A Windows Server Failover Cluster (WSFC) is a group of independent servers that work together to increase the availability of applications and services. SQL Server takes advantage of WSFC services and capabilities to support Always On availability groups and SQL Server Failover Cluster Instances.Enabling iSCSI Target Server to provide block storage leverages your existing Ethernet network. No additional hardware is needed. If high availability is an important criterion, consider setting up a high-availability cluster.

Overview

Section 1: Introduction: How to Become a Help Desk Technician

Lecture 1 Introduction: How to Become a Help Desk Technician

Section 2: Help Desk: Create Raid 5, install Windows server 2019

Lecture 2 Help Desk: Create Raid 5, install Windows server 2019

Section 3: Help Desk: Setup cisco router and cisco switch

Lecture 3 Help Desk: Setup cisco router and cisco switch

Section 4: Help Desk: Setup Windows Hyper-V

Lecture 4 Help Desk: Setup Windows Hyper-V

Section 5: Help Desk: Create virtual machine in Windows Hyper-V

Lecture 5 Help Desk: Create virtual machine in Windows Hyper-V

Section 6: Help Desk: Setup Windows Active Directory, DNS, DHCP

Lecture 6 Help Desk: Setup Windows Active Directory, DNS, DHCP

Section 7: Help Desk: Configure Windows Active Directory, DNS, DHCP

Lecture 7 Help Desk: Configure Windows Active Directory, DNS, DHCP

Section 8: Help Desk: Setup iSCSI target and initiators

Lecture 8 Help Desk: Setup iSCSI target and initiators

Section 9: Help Desk: Setup Windows Failover Cluster on SQL servers

Lecture 9 Help Desk: Setup Windows Failover Cluster on SQL servers

Section 10: Help Desk: Setup Windows Server Update Services

Lecture 10 Help Desk: Setup Windows Server Update Services

Section 11: Help Desk: Email and help desk tickets

Lecture 11 Help Desk: Email and help desk tickets

Section 12: Help Desk: Putting the knowledge to work

Lecture 12 Help Desk: Putting the knowledge to work

Section 13: Help Desk: Thank you

Lecture 13 Help Desk: Thank you

People who want to learn the basics of becoming a Help Desk Technician,People who want to obtain employment as a Help Desk Technician